Privacy Policy

Last Updated: December 2024

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Account registration information (username, email address, phone number)
• Profile information (age, gender, fitness goals)
• Payment and banking information for withdrawals and purchases
• Communication preferences and language settings

1.2 Health and Fitness Data

To provide our core step tracking and rewards service, we collect:

• Daily step counts from your device's motion sensors
• Walking distance and activity duration
• Daily check-in records and achievement milestones
• Reward earnings and redemption history

1.3 Device and Technical Information

• Device type, operating system, and version
• IP address and general location information
• App usage statistics and performance data
• Crash reports and error logs for app improvement

1.4 Social Features Data

• Friend invitations and referral codes
• Team participation and performance data
• In-app communications and notifications

2. How We Use Your Information

We use your information to:

• Provide Core Services: Track steps, calculate rewards, and manage your account
• Process Transactions: Handle purchases, withdrawals, and reward redemptions
• Enhance User Experience: Personalize content and improve app functionality
• Communication: Send important updates, promotions, and customer support
• Security: Prevent fraud, abuse, and ensure account security
• Analytics: Understand app usage patterns and improve our services
• Legal Compliance: Meet regulatory requirements and enforce our terms

3. Information Sharing and Disclosure

3.1 We DO NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Limited Sharing

We may share your information in the following circumstances:

• Service Providers: Trusted third-party companies that help us operate our app (payment processors, cloud storage, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: In case of merger, acquisition, or sale of our company
• Safety and Security: To protect the rights, property, or safety of our users
• With Your Consent: When you explicitly agree to share information

3.3 Team and Social Features

When you participate in teams or social features, certain information (username, step counts, achievements) may be visible to other participants.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Secure payment processing through certified providers
• Employee access restrictions and training

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in a readable format
• Objection: Opt-out of certain data processing activities
• Restriction: Limit how we process your information

5.1 Account Controls

You can manage your privacy settings directly in the app:

• Adjust notification preferences
• Control social feature visibility
• Manage data sharing with third parties
• Delete your account and associated data

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your device or browser preferences.

8. Third-Party Services

Our app may integrate with third-party services such as:

• Payment processors for transactions
• Analytics services for app improvement
• Cloud storage providers for data backup
• Customer support platforms

These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

WalkWill is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification to registered users
• Displaying a prominent notice in the app

Your continued use of the app after changes become effective constitutes acceptance of the updated policy.

12. Geographic Specific Rights

12.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

12.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information.

13. Contact Us